Outsourced Web Hosting Support
Our awarding winning team at Mahto provides you and your customers instant support round the clock – over phone, helpdesk and live chat. All our engineers are certified and recognized as top-tier talent in web hosting support, each with years of experience.
5 reasons why Mahto is the right choice
for Web Hosting Support
Plans and Pricing
Mahto Startup
$70
$35 / Month
- Server support
- 24/7 server monitoring and rescue
- 15 minutes response to alerts
- Security monitoring
- Adjustment and hardening of the initial system
- Regular server updates
- Patch 911
- Backup monitoring and audits
- Security and hardening audits
- Performance optimization
- Hardware troubleshooting
- Website monitoring and rescue
- 24/7 on-demand assistance
- Infrastructure design and configuration
- Site maintenance
- Small website fixes
- Server / application migrations
- Correction of messaging errors
- SSL configuration and renewals
- Server user management
- Cluster / LB maintenance
Mahto Pro
$140
$70 / Month
- Unlimited servers supported
- 24/7 server monitoring and rescue
- 15 minutes response to alerts
- Security monitoring
- Adjustment and hardening of the initial system
- Regular server updates
- Patch 911
- Backup monitoring and audits
- Security and hardening audits
- Performance optimization
- Hardware troubleshooting
- Website monitoring and rescue
- 24/7 on-demand assistance
- Infrastructure design and configuration
- Site maintenance
- Small fixed sites
- Server / application migrations
- Correction of messaging errors
- SSL configuration and renewals
- Server user management
- Cluster / LB maintenance
Pay As
You Go
Save with
bulk pricing.
$70
$35 / hour
- Single event support
- Emergency support
- 30 minutes response
- 24/7 on-demand support
- Direct Skype access
- Restoring offline services
- Blacklisted IP recovery
- Spam cleanup
- Patching vulnerable software
- Server data restoration
- Recovering from a hardware fault
- Fixing high CPU
- DoS rescue
- Disk space cleanup
- Repairing corrupt databases
- Web server error fixing
- Website error resolution
- Cluster / LB maintenance
The Mahto difference
At Mahto, your business will be supported by certified IT engineers with in-depth knowledge of servers, operating systems, networks and DevOps.
In the past 8 years, Mahto has supported over 100,000 servers for website owners, web hosts, data centers, and more. We have achieved this growth by treating the business of each of our customers like ours.
Mahto has the greatest history of outsourced support. Since 2012, we have established all the important references in terms of quality support, such as ultra-fast responses, dedicated staff, etc.
We manage our front-line telephone support operations from Nigeria , as well as technical support and server management from Lucknow, India.
We have got you covered
We are your server administrators and we have the server management tools necessary to resolve your issues.
If you need help, we’re here for you. Some common problems we solve are:
How we help
We will manage your web hosting infrastructure and transparently support your customers over phone, live chat
and help desk. Here’s what you get by partnering with us:
Supported platforms
Frequently asked questions
Yes, it is likely that we already support the servers running your technology. Mahto manages more than 250 servers from more than 10 web service companies worldwide. We help companies transition to new technologies and platforms as they emerge.
Yes. We support a wide range of platforms, including PHP, Microsoft.Net, and their associated frameworks. We will deal with application framework errors such as Laravel cache issues, .Net configuration issues, etc.
As soon as you signup, our infrastructure management team leader will get in touch with you to conduct an initial server assessment. We’ll then fix any vulnerabilities we find and optimize your server for your application/business. After that, we’ll audit your server periodically, update your software, and send you reports with recommendations.
We’d love to talk to you. You can call us at +91-9335754790 or click here to leave your number and a convenient time to call. Our solutions expert will ring you back.
Our support plans include 24/7 monitoring and rescue of 7 websites.
If you need additional sites to watch, we can do that at $ 4.99 / website/month.
Our SLA to respond to alerts is 30 minutes, but we typically connect to the server in 20 minutes or less. For on-demand server administration, our SLA is 12 hours, but we respond to tickets in 1 hour or less.
Yes. Mahto Pro is a credit-based support plan. You benefit from 36 hours of expert assistance for 1 year. You can decide to use it for regular maintenance (including updates, backup audits, security auditss, etc.), or you can use the experts to help you with on-demand requests like installing software, troubleshooting errors, etc.
Of course. Click here to let us know what you need, and we’ll get back to you with a custom plan.
Yes. DevOps are an important part of our service offering. We can work with your developers for code pipeline management, release management, service scaling, and more.
Definitely.
End-customer technical support is a part of Mahto portfolio.
Less than 24 hours. After receiving your order.
We work with all companies in the industry and we remain vendor neutral when building a solution. So, we cannot favor one company over another.
Emergency or priority assistance plans have a response time of 30 minutes or less. All other support plans have a default response time of 12 hours, however, we respond to issues within 2 hours on average.